returns, exchanges and refunds policy

Refunds or order changes are possible before your order has been made or shipped.

Returns or refunds are possible if:
♡ Your item arrives damaged or broken
♡ There was an error with your order

Please contact me as soon as possible if there is an issue with your order, and make sure to include clear photos if your item arrived damaged.

Please note:
♡ Custom-made and personalized items cannot be canceled, returned, or refunded once production has started
♡ Pre-orders cannot be canceled or refunded
♡ Refunds or changes are not possible once your order has been shipped

If you have any questions or concerns, please don’t hesitate to get in touch ♡